Digital Asset Transactions
All cryptocurrency trades, purchases, and transfers executed on the Hynix platform are final and irreversible.
Due to the nature of blockchain technology, once a transaction is confirmed, it cannot be canceled, reversed, or refunded.
Refund Eligibility
Refunds are only applicable in the following cases:
Duplicate Payment: If you have been charged twice due to a technical error.
Failed Transaction: If funds were deducted from your account but not credited to your Hynix wallet.
Unauthorized Transactions: If proven to be caused by a system error or security breach on our platform.
Non-Refundable Cases
Change of mind after completing a trade.
Loss of private keys, passwords, or unauthorized access caused by user negligence.
Price fluctuations in cryptocurrency markets.
Requesting a Refund
To request a refund, please contact our support team at [support@hynixworld.com
] within 7 days of the transaction.
Provide transaction details, proof of payment, and any error screenshots.
Our team will investigate and respond within 5-10 business days.
Resolution
Approved refunds will be credited either in cryptocurrency or fiat (where applicable) depending on the original mode of payment.
Refund timelines may vary based on network confirmations and payment provider policies.
Policy Updates
Hynix reserves the right to update this Return & Refund Policy at any time. Any changes will be communicated on our website.
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